Partners with their management team to ensure effective execution of training throughout their restaurantĭemonstrates positive energy at all times Recognize employees for exceptional performance using personal award and CHAMPS cards to reinforce breakthrough resultsĭemonstrates belief in all people through strong execution of recruiting, selection, development, and retention tools (e.g., Hiring Zone, Learning Zone, 1:1 s, bench planning)

Holds team accountable by using the Performance Management process Uses leadership styles (e.g., High Impact Coaching), EARS (Explore, Analyze, Respond, Make it Stick), Period Business Review and stewardship meetings regularly to identify and drive tactics to close performance gaps.Ĭhampions and role models How We Win Together and Achieving Breakthrough Results culture within their store shift accountability, product projections, Repairs & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls This is your time to shine!Įxecutes RGM success routines effectivelyĬoaches and drives excellence around core operations procedures (e.g. Your team looks to you for leadership and coaching, your customers look to you for a standout experience, and your Area Coach looks to you for business acumen. They have a thousand restaurant choices and you must make sure yours leaves the best impression. It s a family working together to serve a great meal to our customer. Your restaurant is more than just a place to eat. You are the leader of a multi-million dollar business! How often do people get that kind of opportunity? You made it here because you are good at many different things coaching, teaching, leading, problem-solving, and serving among many others. Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough resultsĭemonstrates positive energy at all times $25k-34k yearly est. Holds employees accountable by using the Performance management process Partners with the RGM in completing and executing the bench plan process

Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team Uses technology (e.g., Hiring Zone, Learning Zone) regularly to help the RGM build and retain strong teams Seeks continuous feedback from different sources to improve their own performanceĬoaches and drives excellence around core operations procedures on each of their shifts (e.g., shift accountability, product projections, Repairs & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls)Ĭhampions and role models How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within their store Is quick to see core issues in complex situationsĮnergizes the team by encouraging discussion of 'what s possible' and setting breakthrough targets Savor every experience, lean on your RGM for feedback and coaching, and gain confidence in your leadership of others and the restaurant! This is a training ground for you because all that you learn here will be taken with you when you become RGM. Your role is to build the capability of your team, continue running great shifts, and partner with your RGM to make your restaurant stand out from the field. In the absence of the Restaurant General Manager (RGM), the buck stops with you. As member of the management team, you shape the culture of the restaurant. You are a heartbeat away from ship s captain.

Maple street biscuit company homewood